Nowadays, many dehydrated vegetable manufacturers have expanded their sales channels, and the coexistence of online and offline sales methods has greatly improved the convenience and flexibility of transactions. Under such a development situation, the service channels of dehydrated vegetable manufacturers should also be diversified. Enterprises should expand service channels and establish an organic whole composed of physical channels, electronic channels and network channels.
physical channel is a service channel that appears early, has a long use time and is widely used at present. under this channel, dehydrated vegetable manufacturers provide physical business premises, and customers personally go to the physical business premises to seek services. its characteristic is that employees and customers realize face-to-face communication, which can solve customers' problems face to face, help improve work efficiency and establish corporate image; however, the physical channel is limited by business hours and business location, customers need to pay more time costs and economic costs, enterprises also need to pay a certain amount of operating costs.
Electronic channels were created with the popularity of civilian telephones in the 1980 s, that is, enterprises provide customers with remote services through telephones and call centers. Electronic channels reduce the cost of enterprises building physical business online stores, and can break through the time limit and serve customers at any time by setting electronic automatic response.
Network channels are developed with the application of the Internet. The Internet and mobile Internet are used as media to transmit information to customers for enterprises, mainly manifested in self-service terminals, mobile clients, independent enterprise portals, and platforms established by other Internet enterprises, such as Weibo, WeChat, QQ customer service, etc. Network channels can realize multimedia communication such as text, voice, pictures, videos, etc., and display enterprise products to customers more intuitively and at more levels, so as to obtain customers' favorable opinion of products. Network channels also provide customers with self-service and mutual service platforms. Different customers can express their own ideas through network channels, which can provide reference for other customers, at the same time, it also provides reference for enterprises to improve service quality and service level.
Since each service channel has its own characteristics, dehydrated vegetable enterprises should manage each service channel differently. For example, due to the convenient communication under the network service channel, the fast speed of information dissemination, wide range and far influence of the other two channels, dehydrated vegetable enterprises should strengthen the supervision of customer public opinion under the network channel. For the management of physical channels, enterprises should focus on the layout of service facilities and the training of professional service skills of service personnel.

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